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Every payment made on the website has an invoice under Account → Billing. Our charges appear on card statements under a name containing “VIDOFY”. We can only help with charges from vidofy.ai.

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Please read our refund policy first: it explains which purchases can be refunded.

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You can cancel your subscription yourself. You keep your plan until the end of the period you paid for.

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Every change to your balance (purchases, generations, refunds and rewards) is listed under Account → Coins.

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When a generation fails, its credits are returned to your balance automatically; you can see the refund under Account → Coins. If it finished but the result looks wrong, tell us which model you used and when.

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Forgot your password? You can reset it yourself. No activation email? Check your spam folder, then ask for a new code.

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Sign in first, or write from your account's email address, so we can find your account quickly.

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You can delete your account yourself. Deletion is permanent.

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Your posts, rewards and appeals are in your creator dashboard, and the full rules are in the program terms.

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Your affiliate link, clicks and commissions are in your affiliate dashboard; your personal referral link is under Referrals.

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Your payout history and its status are on your earnings page.

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Setup guides are on the MCP and command-line pages. Your connections are listed in your account, where you can revoke one at any time.

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Tell us which tool you used, the link or the file type, and what happened.

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Tell us who you are, your company, and what you would like to do together.