Refund Policy

At Vidofy AI, we work hard to deliver a great experience. If your purchase isn’t a good fit, this page explains when and how you can request a refund.

Refund Eligibility

  • Time window: You may request a refund within 3 days of your purchase. After 3 days, refunds are not available.
  • Credit usage: If your account has consumed more than 50 credits, the purchase is not eligible for a refund, regardless of when it was made.

How to Request a Refund

  1. Contact us: Email our support team at [email protected].
  2. Include details: Your account email/ID, order number, purchase date, and a brief reason for the request.
  3. Submit on time: Make sure your request is sent within 3 days of purchase.

Processing Your Refund

Once we receive your request, we’ll review eligibility and update you promptly. If approved, the refund will be issued to your original payment method. Processing times may vary by your payment provider or bank.

Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page, so please check back periodically.