Refund Policy

At Vidofy AI, we work hard to deliver a great experience. If your purchase isn’t a good fit, this page explains when and how you can request a refund.

Refund Eligibility

  • Time window: You may request a refund within 3 days of your first purchase (either a subscription purchase or a pay‑as‑you‑go credit pack purchase). This refund window does not apply to subscription renewals.
  • Credit usage: If your account has consumed more than 50 credits, the purchase is not eligible for a refund, regardless of when it was made.
  • Renewals: Charges for subscription renewals are non-refundable once the renewal payment has been successfully processed. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.

How to Request a Refund

  1. Contact us: Submit your refund request through our Contact Us page using your registered email address.
  2. Include details: Your account email/ID, order number, purchase date, and a brief reason for the request.
  3. Submit on time: Make sure your request is sent within 3 days of purchase.

Processing Your Refund

Once we receive your request, we’ll review eligibility and update you promptly. If approved, the refund will be issued to your original payment method. Processing times may vary by your payment provider or bank.

Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page, so please check back periodically.